Terms of service

Who we are and what this document is

VPSGrid Cloud Hosting OÜ, a private limited company registered in Estonia at Sepapaja 6, 15551 Tallinn (registry code PLACEHOLDER-REGCODE, VAT PLACEHOLDER-VAT), operates the virtual server service sold as VPSGrid. Throughout these terms, "we", "us" and "our" mean VPSGrid Cloud Hosting OÜ, and "you" means the customer who places an order.

These terms govern every order placed through vpsgrid.site. Placing an order — including paying an invoice — is your acceptance of these terms and of the acceptable use policy, which is incorporated by reference.

The service

We provide virtual private servers: KVM virtual machines on AMD EPYC hosts, running the operating system image you select, attached to the network of the site you select, for a fixed prepaid term.

The control panel, API, snapshots, VNC console and the other console features are part of the service. The underlying hardware, hypervisor and network are ours; everything above the virtual NIC — operating system, software, data, credentials — is yours.

Terms, payment and settlement

We sell terms of six or twelve months only. Each term is prepaid in full, in cryptocurrency, at the euro price quoted at checkout. The euro amount is locked at the payment processor for sixty minutes from invoice creation.

The server is provisioned when the payment reaches the required network confirmations. Prices are per month, shown as a monthly equivalent, and billed once for the whole term.

Invoices may carry any company or personal name you provide. We do not verify it, and we do not require a tax identification number unless your jurisdiction's rules make you responsible for self-declaring VAT.

Renewals

Nothing renews automatically. A server simply runs until its term ends, at which point it is suspended and, after a grace period of fourteen days, its data is deleted.

You may renew at any point before expiry at the rate then current. The rate we quote for a renewal is never higher than the rate you paid for the expiring term; if the catalogue price has fallen, the renewal is quoted at the lower figure.

Refunds

Every order carries a full refund window of seventy-two hours from provisioning, exercisable for any reason or none. The refund is paid in the asset you used, converted at the day-of-purchase exchange rate, within two business days.

The refund policy document sets out the mechanics. The short version: no form, no reason field, no retention call.

Acceptable use and suspension

You may use the service for any lawful purpose that does not violate the acceptable use policy. That policy names the uses we terminate instantly (child sexual abuse material, outbound denial-of-service, botnet command and control, phishing) and the uses we give you hours to correct.

We may suspend a server without notice where the suspected violation is on the instant-kill list or threatens the network or other customers. In all other cases we notify you first and give you a reasonable window to respond. Suspension does not shorten your term; termination for breach does not carry a refund.

Termination

You may end the arrangement by letting the term expire without renewal, or by requesting deletion from the console at any time. Deletion is irreversible and is completed within twenty-four hours of the request; a deletion requested inside the refund window is treated as a refund request.

We may terminate the arrangement for material breach of these terms or the acceptable use policy, for non-payment of an outstanding invoice, or where continued operation would place us in violation of law. Termination for breach is effective immediately and without refund.

Availability and credits

We commit to 99.95 % monthly availability per site and stand behind it with automatic credits calculated as ten times the downtime, in service days, capped at thirty days per month. The service level agreement defines what counts as downtime and how credits are applied.

An incident that keeps a site below its commitment is written up in the journal within fourteen days, including the numbers and the credits paid.

Limits of liability

The service is provided with the care and diligence described in the service level agreement. To the maximum extent permitted by law, our aggregate liability for any claim arising out of the service — in contract, tort or otherwise — is limited to the amount you paid us in the twelve months before the claim.

We are not liable for indirect or consequential loss, including lost profits, lost trading opportunities, or damage to reputation, even where we were advised of the possibility. Nothing in these terms limits liability that cannot be limited by law.

Force majeure — events beyond our reasonable control, including natural disasters, war, general internet disruption and government action — suspends our obligations for the duration of the event.

Governing law and disputes

These terms are governed by the laws of the Republic of Estonia. Disputes are subject to the jurisdiction of the courts of Tallinn, unless mandatory consumer-protection rules of your country of residence say otherwise.

We would rather fix the problem than litigate it: write to support@vpsgrid.site first. Median first response is twelve minutes, which is also a faster resolution than most courts manage in a year.