Q&A · REV. C
Questions people ask
Four answers per solution, and each one is the same answer support would give you.
Why do I need to request port 25 — why not leave it open?
Open outbound SMTP on every server is how IP ranges become spam sources, and a spam-source IP range is worthless for everyone on it. The request takes one message and is approved in under an hour when the sending domain checks out. It is a bouncer, not a gate.
Will my mail actually land in inboxes from a small host's IP?
Usually, yes, if the basics are right: aligned SPF, DKIM and DMARC, a PTR matching your hostname, and a sending pattern that looks human. We keep our ranges' reputation clean and answer abuse mail promptly. What we cannot do is make a cold IP land warm — that is the two-week warm-up you own.
Mailcow or a plain Postfix setup?
Mailcow if you want mailboxes, webmail and spam filtering in one maintained package — most people do. Plain Postfix if you are sending application mail only and want the smallest possible surface. Both are supported; the stack image is just the fast path.
Which site should I host mail in?
Frankfurt is the default: clean ranges, deep peering and German data law, which several of our customers' contracts require. Zurich if Swiss jurisdiction is the selling point, and any site if your recipients are regional — just remember delivery reputation is global and cold starts are real.